FAQ - Frequently asked questions

How do I receive an invitation letter for my visa application?

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

I am an agency etc. working for the wine industry. How can I legitimise myself?

What do I have to submit for trade visitor legitimation?

I've been coming to you for years, why do I need to re-legitimise myself?

Arrival by car

What do I have to consider when buying the Düsseldorf ticket?

Where is the Düsseldorf-Ticket valid?

Can I buy Düsseldorf tickets for other people?

Can I redeem all exhibitor pass codes via my e-mail address?

I did not receive a confirmation email after my registration. What can I do?

I did not receive my badge after confirming my registration

Is it possible to change the name of the exhibitor pass?

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Is the exhibitor pass also valid in printed form or only digitally?

There is an incorrect name behind my registration. What can I do?

I can't register because the system asks for a password.

How can I change my data after registration?

How can I change my password?

Where can I rent a wheelchair?

What do I have to submit for trade visitor legitimation?

I've been coming to you for years, why do I need to re-legitimise myself?

I have legitimised myself and still have not received an answer. How long does it take?

I am a trade visitor but was rejected. Why?

I don't currently have a business - can I still visit the fair?

I am an agency etc. working for the wine industry. How can I legitimise myself?

I work in an advertising agency/law firm/am a service provider and would like to redeem a voucher code from an issuer, but I am rejected when I try to legitimise myself. Why?

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

Arrival by car

How can I buy a parking ticket?

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

I have ordered and received my parking ticket. Where can I find the invoice?

Can I use my purchased parking ticket on another day?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

What do I have to consider when buying the Düsseldorf ticket?

Where is the Düsseldorf-Ticket valid?

Can I buy Düsseldorf tickets for other people?

Can I buy tickets for my employees?

Who can buy a discounted ticket?

Are there box offices on site?

How can I change the names on my tickets?

How do I cancel my ticket?

How can I redeem a voucher?

I would like to use my account to redeem a voucher for someone else. Is that possible?

My employee does not have his own email address - how can he register?

Where can I rent a wheelchair?

Arrival by car

I can't register because the system asks for a password.

How do I get my press ticket?

How can I change my data with which I am accredited or registered with you?

Contact

Support for exhibitors

Support for visitors

Support for journalists

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Ticket-Hotline: +49 211 / 4560-7600
Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)