FAQ - Frequently asked questions

How do I receive an invitation letter for my visa application?

Arrival by car

Can I redeem all exhibitor pass codes via my e-mail address?

I did not receive a confirmation email after my registration. What can I do?

I did not receive my badge after confirming my registration

Is it possible to change the name of the exhibitor pass?

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Is the exhibitor pass also valid in printed form or only digitally?

There is an incorrect name behind my registration. What can I do?

I can't register because the system asks for a password.

How can I change my data after registration?

How can I change my password?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

Arrival by car

How can I buy a parking ticket?

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

I have ordered and received my parking ticket. Where can I find the invoice?

Can I use my purchased parking ticket on another day?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

Is there no season ticket for the trade fair at A+A?

Can the 1-day ticket be changed to a 2-day ticket for an additional charge?

Can I only visit the fair on two consecutive days with the 2-day ticket?

Can I only use the ticket on a certain day?

Can I also visit the A+A trade fair with the A+A Congress ticket?

Why can't I purchase additional day tickets?

A+A Congress: Reduced admission tickets for students

Who all can purchase a reduced day ticket?

Are there box offices on site?

Is the entrance for children free?

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

How can I change the names on my tickets?

How do I cancel my ticket?

Where can I find my invoice for my ticket purchase?

When I try to pay by credit card, I get an error. What can I do?

When I enter my voucher, I get an error message

I would like to use my account to redeem a voucher for someone else. Is that possible?

When I want to enter my voucher, I get the message that it has already been used?

There is an incorrect name behind my registration. What can I do?

How can I change my data after registration?

I can't register because the system asks for a password.

I tried to register, but I didn't get the email and so I can't buy tickets.

How can I change my password?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Arrival by car

How do I get my press ticket?

I can't register because the system asks for a password.

How can I change my data with which I am accredited or registered with you?

Contact

Support for exhibitors

Support for visitors

Support for journalists

 
Ticket-Hotline: +49 211 / 4560-7600
Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)