FAQ - Frequently asked questions

How do I receive an invitation letter for my visa application?

Arrival by car

What do I have to consider when buying the Düsseldorf ticket?

Where is the Düsseldorf-Ticket valid?

Can I buy Düsseldorf tickets for other people?

Can I redeem all exhibitor pass codes via my e-mail address?

I did not receive a confirmation email after my registration. What can I do?

I did not receive my badge after confirming my registration

Is it possible to change the name of the exhibitor pass?

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Is the exhibitor pass also valid in printed form or only digitally?

There is an incorrect name behind my registration. What can I do?

I can't register because the system asks for a password.

How can I change my data after registration?

How can I change my password?

Where can I rent a wheelchair?

Arrival by car

How can I buy a parking ticket?

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

I have ordered and received my parking ticket. Where can I find the invoice?

Can I use my purchased parking ticket on another day?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

What do I have to consider when buying the Düsseldorf ticket?

Where is the Düsseldorf-Ticket valid?

Can I buy Düsseldorf tickets for other people?

Where do I redeem the voucher for the reduced day tickets?

Can the 1-day ticket be transferred to a 3-day or 5-day ticket for an additional charge?

Why can't I purchase additional day tickets?

Who all can purchase a reduced day ticket?

Are there box offices on site?

Is the entrance for children free?

How can I change the names on my tickets?

How do I cancel my ticket?

I would like to use my account to redeem a voucher for someone else. Is that possible?

When I want to enter my voucher, I get the message that it has already been used?

There is an incorrect name behind my registration. What can I do?

How can I change my data after registration?

I can't register because the system asks for a password.

I tried to register, but I didn't get the email and so I can't buy tickets.

How can I change my password?

Where can I rent a wheelchair?

Arrival by car

I can't register because the system asks for a password.

How do I get my press ticket?

How can I change my data with which I am accredited or registered with you?

Contact

Support for exhibitors

Support for visitors

Support for journalists

Ticket-Hotline: +49 211 / 4560-7600
Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)